Cloud adoption report 2015

Cloud adoption report 2015

The 2015 Global Cloud Adoption Report Microsoft Office 365 Surges Ahead of Google Apps I have been advocating the adoption of new technology like cloud services will have its day, and this global report compiled by Bitglass, certainly shows interesting trends. The...
IT affect on Merger Transactions

IT affect on Merger Transactions

IT role in Acquire, or Not-to-Acquire The changing landscape of the IT Technology arena within corporate Merger or Carve-out CEOs should consider taking advantage of the knowledge from smaller boutique IT Consulting companies or senior interim Change or Transformation...
The CIO Fighting Cloud Gravity

The CIO Fighting Cloud Gravity

CIOs keep trying to defy cloud gravity A new survey suggests CIOs still want to control the cloud, which is a bit like “fighting gravity,” according to AWS. A new Brocade survey shows 83% of enterprises are shaking their fists at unauthorised cloud...
Gartner Magic Quadrant for BPO 2015

Gartner Magic Quadrant for BPO 2015

Magic Quadrant for Customer Management Contact Center BPO This is the Gartner Magic Quadrant Report reposted in January 2015 The top four BPO players of Teleperformance, Convergys, Atento and Sitel dominate with Sykes and Sutherland following closely behind them. This...
Cloud Contact Center Growth Surges Past 20%

Cloud Contact Center Growth Surges Past 20%

Cloud Contact Centre Growth Surges Past 20% As Companies Realise These Benefits “Knowing how to properly integrate ones social media channels within a Contact Centre workforce, in an efficient and cost-effective manner can be challenging.  “Someone who knows how to...