As we enter 2015, VoIP has truly come of age. Although it owes its existence to the development of TCP/IP (the technology that dictates how data packets are formed and transmit) back in 1972, it
first came to our attention in 1995. VoIP has come a long way in 20 years, from a point‐to‐point solution requiring software installation at both ends to a ubiquitous technology that will see 250 million users “consuming” 150 billion minutes across the globe (excludes domestic Skype users).
Over the past 5 years, the demand for VoIP has experienced exponential growth; driven primarily by the cost savings available to both consumer and commercial customers. Fixed line telephony has seen an erosion of market share from 31% in 2010 to just 16% by 2015. By comparison, VoIP has almost tripled its share from 12% to 32%. All indications are that this trend will continue over the coming 5 years. As mobile VoIP adoption increases, it is predicted that it will become the dominant method of communication by 2020.