Interim IT Business Change
PMO Programme Management
Vendor & IT Supplier Management
Technology Vendor HypeUnderstanding all the marketing hype that vendors throw at customers can be daunting. With more than 25 years within the supplier marketplace we have the inside track in order to push back and get the best deal breaker.
Do you Outsource or not?Outsourcing is not for everyone but non revenue generating functions like back office ‘day-2-day’ services are areas where selective outsourcing could be better used. We can walk you though the minefield of these options.
Interim Services Offered :
INTERIM TRANSFORMATION SERVICES
- INTERIM IT CHANGE MANAGEMENT
- CONTACT CENTRE SHARED SERVICES
- VENDOR/SUPPLIER CONTRACT AUDITING
- ASSESSMENT OF SECURE CLOUD ACCESS
- OUTSOURCE BPO SUPPLIER STRATEGIES
- DIGITAL TECHNOLOGY MIGRATION
- BUILDING EFFECTIVE COMMERCIAL TEAMS
- PCI COMPLIANCE & RISK ASSESSMENT
- TELECOMS COMMERCIAL AUDITING
TECHNOLOGY AND SOLUTIONS
- CONTACT CENTRE / BPO SOLUTIONS
- IT MIGRATION TRANSFORMATION SERVICES
- SaaS SERVICE PROVIDER ASSESSMENT
- MICROSOFT SHAREPOINT & EMAIL MIGRATION
- HOSTED DATA CENTRE
- SECURE CLOUD SINGLE SIGN-ON
- TELECOMS INFRASTRUCTURE MIGRATION
- MDM (Mobile Device Management) STRATEGY
PMO OFFICE GOVERNANCE STRATEGIES
- PMO SETUP AND GOVERNANCE
- RESTRUCTURING PMO OFFICE FUNCTIONS
- PROGRAMME MANAGEMENT SERVICES
- IT PROJECT TRANSFORMATION
- HIGH PROFILE PROGRAMME STAKEHOLDER MANAGEMENT
- PMO TOOLS ASSESSMENT
- OPERATIONAL IT TEAM RESTRUCTURING
- EXECUTIVE LED PMO ENGAGEMENT
References from industry leaders
Managing Director at Defined Project Solutions: Steve Pinkney
CEO Dreambox Contact Centre & BPO UAE: Mims Talsi
General Manager & Vice President Sales at Push Technology: Lee Cottle
Region Sales Director – Cisco Financial Services - London: Simon Hill
CEO Convergys UK (Formally Intervoice): Ken Jacobson
I have known Craig for over 10 years and have no hesitation in recommending him and would happily work with him again. He has excellent communication, leadership and transformational skills and will add a high level of business value in a complex and challenging environment.
Example Interim Projects Completed
Moving the CIO operational departments into the twenty twenties and beyond!
Initial focus was on the establishment of a 5 year Business Case ROI to establish a new outsourced shared services Centre-of-Excellence, in a low cost region. This followed selecting the Philippines as location and to drive the ‘Cradle-2-grave’ management and the implementation of all the workstreams affecting the programme, and guiding all the global telecoms suppliers and IT technology vendors to a successful migration of services. While setting up a new PMO governance board and using an agile approach for the project we were able to deliver under planned budget and in time.dnata Travel
Supporting the newly appointed CIO with assessment of all suppliers, responsibility for managing an IT budget spend of $65Million and driving cost containment. Delivery of IT operational financial reporting and analysis primarily through the renegotiation of outsourced vendors, and supplier restructuring including the transition of hosted Data Centre services to alternative lower cost options. Engaged leadership team to transform the IT culture and behaviours in a way that creates engagement, understanding and commitment in all employees.Coats PLC
Engaged with the CIO to establish a working committee to assess the transformation of the London Futures Exchange from the old style “Trading Pit” environment to a new technology led computerised trading platform. This required the risk assessment of new bleeding edge infrastructure and application creation to enable traders to sit at desks rather than the "Pit style" process of hand gestures and manual slips of traded paper.
This had far reaching cultural change impact and the communication of the changes was a pivotal element to the successful migration.
Hired into an Interim Business leadership function with one of the largest Swiss Investment Banks. Taking the Technology transformation programme to the next level of full end-to-end global Next Generation Cloud computing. The programme deployed 24 greenfield Data Centres requiring leadership to manage a challenging 6000 seat campus building . The third phase was to build out and deploy a fully automated and aggressive roll-out of branch technology refresh globally. This programme was one of the most watched deliveries within the banking sector in 2016 and 2017.Investment Bank
Frequently Asked Questions:
Do you recommend technology solution providers ?
What is your typical engagement policy?
Depending on the specific customer requirement we typically engage with high profile, board level change programmes, driven by the executive suite or are placed by agents on specific project. We always have agreed contractual commitments in place before engagement laying down all the deliverables, time-frames including billable day rates which vary depending on project and location.
What are your typically Interim engagement periods for assignments ?
Programmes obviously differ by customer, but we cover short-term Advisory periods which result in assessing a situation or providing recommendations. We do however engage in assignments which are tactical or fire fighting and usually pressure driven to address business needs quickly. We are often requested for interim transformation programmes often for periods up to 18-months to support the CIO Office, or address business merger / carve-out around technology integration.
What geography do you cover ?
CCServe is based out of London, United Kingdom and have covered projects right across the United Kingdom, but many of our projects are abroad within East or Western Europe, Middle East, Russia, Asia and have ventured to the Philippines and Southern / Eastern Africa.
How do you engage within a client ?
PMOs must and should be aligned to the decision-making level of the organisation with the head of PMO reporting directly to an executive business leader not the IT Department!