Outsourcing & Shared Services
Global FlexibilityOutsourcing into the right geography will open up doors to staff operational cost containment, resource availability and also build on Disaster Recover programmes. A rapidly growing region for English speaking Outsourcing is the Philippines.
Key Cost ContainmentCost improvement between 20% to 40%, while also increasing productivity largely dependent on geographical location chosen and language needs. Consider BPO’s with in-country and near-shore sites.
Targeting the Business
Companies are now focused on revenue growth, so pure operational functions such as Desktop support, Email management, Mobile Device Management or Help-desk including HR functions are targets for outsourcing.
The CIO of the 2020’s will be allocating increased budgets to Digital projects and reductions to functional day-2-day support. Build a transition strategy to move non revenue services into BPO facilities. CIOs should work closely with the CMO in this process.