Outsourcing & Shared Services
Key Cost Containment
Targeting the Business
Companies are now focused on revenue growth, so pure operational functions such as Desktop support, Email management, Mobile Device Management or Help-desk including HR functions are targets for outsourcing.
The CIO of the 2020’s will be allocating increased budgets to Digital projects and reductions to functional day-2-day support. Build a transition strategy to move non revenue services into BPO facilities. CIOs should work closely with the CMO in this process.